What a trade seed enquiry can and cannot settle

A trade seed enquiry is a structured request for a quotation, not a purchase. It tells you what the catalogue lists and what the supplier needs from you; it does not tell you what a shipment will cost, when it will arrive, or whether a variety may be imported. This overview separates what the enquiry step settles from what remains open until a quotation arrives, so you can decide whether to proceed, pause, or look elsewhere before investing time.

What the catalogue itself confirms

The catalogue is aimed at seed retailers, garden shops and resellers buying for resale. For each variety it shows botanical and variety names, available pack sizes and listed prices with quantity tiers, and it groups entries by species so you can see how many varieties exist in a group. It also marks the category, for example microgreen seeds, without stating that a particular lot is suitable for direct consumption or food sprouting. A listing is therefore a starting point for selection, not a confirmation that a given variety can be supplied to your destination.

What sending an enquiry does and does not do

Adding items to the basket and submitting the form starts a review; it does not create an order and no payment is taken through the website. You do not need an account, and you can edit quantities or remove items in the basket before sending. After submission an automated acknowledgement only confirms receipt for review. The enquiry basket is stored in your browser until you remove it or clear browser data, and your contact details are not saved there. If the form cannot send, your selection remains in the basket and you should follow the displayed message.

Questions the enquiry step answers for you

The enquiry process lets you confirm that the varieties you want are indexed in the catalogue, check how many varieties sit in a species group, and decide which SKU, quantity and unit you are asking about. It clarifies that weight-based and seed-count prices are different bases of comparison, so you can state your units explicitly. It also documents that you may ask about an unlisted variety by giving the botanical or variety name, quantity and destination. These are the points a reseller can settle independently before contact, without waiting for a reply.

Questions that only a quotation resolves

Availability, final pack sizes, final prices, applicable taxes, shipping charges, payment terms and delivery arrangements are confirmed in the quotation. A requested delivery date in your enquiry is not a confirmed delivery commitment. Product descriptions and listed prices relate to catalogue entries and do not confirm current stock or batch-specific test results. If your business needs particular documents for the proposed shipment, you must ask for them and have them specified; the quotation and subsequent agreement set out the terms of any purchase.

Import conditions are outside the enquiry

The catalogue listing is not a confirmation that a variety can be supplied to every destination. Before a shipment is agreed, the applicable import conditions and the responsibilities for documents, customs clearance, duties and taxes must be clarified. The site points to official import guidance for Australia and Great Britain, with a separate reference for Northern Ireland, but the enquiry itself does not establish that your destination will accept a given lot. Treat import eligibility as an open question until the supplier and the official guidance both confirm it.

What to include so the enquiry is reviewable

Provide your business name and contact details, the requested items with SKU, quantity and unit, and the destination country and postal code. State your requested delivery date and any documents your business requires. Check quantities and units before submitting. If you need to correct an enquiry already sent, contact the supplier with its reference. For an agreed order, include the order or quotation reference; for a product complaint, include the item and batch references if available. These details are what allow the review to turn into a usable quotation rather than a round of clarification.

Returns, refunds and statutory rights

Contact the supplier before sending goods back so that the return address and procedure can be clarified. Any return or refund is handled under the agreed supply terms and applicable law, and the published page does not limit statutory rights. This is a reminder that the enquiry stage does not settle return conditions; those belong to the supply terms agreed later. A reseller should therefore treat return logistics as one of the open items to confirm alongside price and delivery.

Reaching a go, no-go or wait decision

Use the enquiry step to confirm the catalogue match, your units and your destination details, then treat everything else as provisional until the quotation arrives. If the open items, such as import eligibility for your destination or documents your business requires, cannot be clarified, a wait or no-go decision is grounded. Proceeding is reasonable when the catalogue selection is clear and you are ready to review a quotation that specifies availability, pack sizes, prices, taxes, shipping, payment terms and delivery arrangements separately.

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